CONCEPT WEBSITE · MESSAGE FLOW PREVIEW · NOTHING IS SENT
ORDER NOTIFICATIONS, MADE CLEAR
See both sides of the order.
When the owner changes an order’s status, the customer receives the matching update by their chosen text message or email channel.
OJ
OWNER’S PHONEOwner John Doe
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OJ
Breakout Orders•••
Today · 12:34 PM
NEW ORDER · #1024New online order #1024Customer: John Doe18″ Build Your Own PizzaPepperoni · Italian sausageExtra sauce · Extra cheeseThin crust16 Wings · Honey BourbonRequested pickup: 1:00 PMHave order completed by 1:00 PM for John Doe.
Message sent
Owner action
JD
CUSTOMER’S PHONEJohn Doe
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B
Breakout Pizzeria•••
Today · 12:34 PM
ORDER RECEIVED
We received your order and we’re working on it now. Please allow 15–30 minutes. Your order is in good hands!
Message sent
Text message↑
What John Doe receives
Order receivedThis preview represents a text message. At checkout, a customer could select text message, email, or no updates.
1Customer completes their Square checkout.
2Owner gets the detailed order by text and email.
3Owner updates the status; the customer is notified immediately.